How do I get a defective item replaced?

Product Damaged in Transit

In case the product you receive is in damaged condition, you have to call Havells Estore helpline 08045811290 and Havells Customer care 08045771313, or write to us on ecom.support@havells.com within 24 hours of the receipt of the product to register your complaint. Our service team will examine the delivered product and if the product is beyond correction we will collect the damaged product with all inbox accessory and you will be delivered a new product.

Product not working

In case the product is not working, you have to call Havells Estore helpline 08045811290 and Havells Customer care 08045771313, or write to us on ecom.support@havells.com within 24 hours of the receipt of the product to register your complaint.

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Havells and its associates retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.

In case of any damage to the actual product, you are required to inform the Havells Estore helpline within 24 hours of receipt of the product.

Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, viz:

• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.